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Free standard shipping on orders within the US of $150 or more | Due to current order volume, order fulfillment maybe delayed by 1-2 additional business days, thank you for your patience! ūüíĆ Free standard shipping on orders within the US of $150 or more | Due to current order volume, order fulfillment maybe delayed by 1-2 additional business days, thank you for your patience! ūüíĆ

Policies

EXCHANGES & STORE CREDIT

 

Exchanges from the Made to Order Collection & the In-Stock Collection are permitted with no restocking fee and are eligible for 100% of their original credit, minus the initial shipping charge, when submitted within in 10 days of item delivery. 

Exchanges are subject to availability. If you are unsure what item you would like to exchange your original purchase for, you may opt for store credit to be used at a future date.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

Please note, all items purchased during an exchange are considered final sale. The new item will not be eligible for another return/exchange or store credit.

Workshops:

If unable to attend, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of event, the cost of the workshop will be forfeited.

Sale Items:

All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 

Custom & Rush Orders:

All custom orders and rush orders are non-refundable and final sale.

 

RETURNS

To initiate a refund, please have your order number visit our online return portal here.

 

Made to Order:

If an item does not fulfill your expectations, please notify us within ten days of item receipt to initiate a refund or exchange.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

Returns from our MADE TO ORDER Collection are subject to a 10% restocking fee within 10 days of item delivery.

We encourage customers purchasing Made to Order items to do so once they are already familiar with the fit and feel of our collection. These items are cut and sewn on demand, and are not recommended for discovery. 

 

Regular Collection:

All items purchased from existing inventory are eligible for a full refund, minus shipping, within 10 days of item delivery, except for those items purchased at promotional or sale pricing. 

In-stock items will generally ship within 3 business days.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

 

Bulk Purchasing & Bulk Returning:

We are a small team committed to quality and excellence. We hand pack and process every single order that comes through our online shop. This involves rigorous quality checking and coordination across locations. If you wish to utilize our inventory to "Try before you buy", we now have instituted a handling fee in order to accommodate the resource expenditure on behalf of our team. Please know, we weighed this decision carefully, and after much deliberation, we feel that this is the fairest way for us to offset the expense to our team with preparing these types of orders.

For customers who purchase 6 or more items and return 80% or more of the order (for example, purchasing 6 garments and retaining less than 1 item), we will charge a service fee of 10% of the value of the amount returned. 

We are in the process of creating a discovery box experience that will allow for those near and far to get to know the collection from the comfort of their homes with a planned roll out of 2020, in the meantime, we greatly appreciate your understanding and encourage you to visit our Austin flagship or one of the global network of stockists that carry our collection to get better acquainted. 

 

Sale Items:

All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 

 

Custom & Rush Orders:

All custom orders and rush orders are non-refundable and final sale.

 

RETURN SHIPPING

 

To initiate a return please have your order number ready and visit our online return portal here here.

Once approved, returns and exchanges can be sent to:

Miranda Bennett Studio
Attn: Returns and Exchanges
1211 East 11th Street, Suite 101
Austin, TX 78702

Return and exchange shipping is the responsibility of the buyer. Shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the item has been received, the return or exchange will be processed within 1-4 business days.

Rush orders and custom orders are non-refundable. Unfortunately, the initial shipment charge and return shipping charges cannot be reimbursed. We have taken great care to represent all colors and shapes accurately. Please be aware that variations in color of garments due to individual monitor color settings and variations are out of our control.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

 

PRICE ADJUSTMENTS

MBS gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date, if accompanied by the original proof of purchase. Items not purchased at full price are ineligible for price adjustments. 

Sales price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. 

 

SHIPPING 

For a limited time, we are offering free domestic shipping on orders over $150! 

Domestic orders under $150 are subject to a $7 flat rate shipping fee. 

For any purchase, the initial shipping fee incurred by MBS will be deducted from all returns and exchanges and return shipping remains the responsibility of the buyer.

Express shipping is available for $20 flat rate. Please note, only In-Stock Collection items are guaranteed to ship within 1-3 business days, even with the express shipping payment. All other items are subject to our 1-14 business day production time period. Please contact us at sales@mirandabennettstudio.com with any questions about item availability.

International shipping is available via USPS and UPS, with rates based on weight, speed and destination. 

While we keep many options in stock, some items will be made to order and may take 1-14 business days to process and ship. Email us if you need to know if an item is in stock: sales@mirandabennettstudio.com or if you would like a rush applied to your purchase. Rush items are non-refundable.  

For international orders, please note: custom duties may apply ‚Äď all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can‚Äôt be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination‚Äôs customs.

 

Lost or Stolen Packages:

Mis-delivered or delayed items will be refunded when the goods are received back by MBS. 

Lost items will be processed through insurance claims with the shipper. Please notify us if it has been more than 14 days since your order has shipped and it is still shown as in transit. We will do our best to work with the shipper to file and process a claim, however, this process can be lengthy and we are at the mercy of the shipper's process.

MBS is not responsible for item theft after proof of delivery.

We encourage our customers to only enter shipping addresses that they know to be secure and not prone to misplacement or theft.  

 

GENERAL

The spectrum of colors on our site are made and dyed by hand and color & pattern variations may and do occur, making every piece subtly one of a kind. 

Our apparel is a mix of one-size and sized items, with easy shapes and adjustable elements. Please visit our Size Chart for fit guidelines on specific garments and fabrications.

 

 

We reserve the right to update our policy at any time and without notification. Please check back prior to placing an order.

We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: sales@mirandabennettstudio.com