RETURNS, EXCHANGES, STORE CREDIT & SHIPPING
The spectrum of colors in our collection are naturally dyed by hand in-studio and color & pattern variations may and do occur, making every piece subtly one of a kind.
Our apparel is a mix of one-size and sized items, with easy shapes and adjustable elements. Please refer to the measurements listed on each product's profile for specifics related to dimensions and fit.
We are a small (but mighty) all woman team based in the US. Our independently owned company dyes, cuts, coordinates sewing with our local refugee led production partners on a weekly basis and ship all orders from our Austin studio.
Return & Exchange Policies
If an item does not fulfill your expectations, please notify us within 10 days of item delivery to initiate a refund or exchange. Exchanges are subject to availability and are not transferable to other customers. If you are unsure what item you would like to exchange your original purchase for, you may opt for store credit to be used at a future date. Initial shipping fees are non-refundable, and return shipping fees will be deducted from your refund or exchange. Returned items must be received within 10 days after the shipping label is sent to the customer.
To initiate a return or exchange and receive a return label, please have your order number available and visit our online return portal here.
Please note, all items purchased during an exchange are considered final sale. The new item will not be eligible for another return, exchange or store credit.
We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after ten days of item receipt.
Exceptions to our standard return policy:
Made to Order Items:
Made to Order purchases can be refunded, but are subject to a 10% restocking fee. Exchanges for Made to Order purchases are not subject to the restocking fee; the full purchase amount can be used towards the exchange item selected. We encourage customers purchasing Made to Order items to do so once they are already familiar with the fit and feel of our collection. These items are cut and sewn on demand, and are not recommended for discovery.
Any requested deviation from standard cut or fabrication of our current collection items is considered a Custom Order. Custom Orders are possible for a fee of $35, plus any additional costs where applicable. These costs will be fully disclosed at the time of order placement. All Custom orders are non-refundable and final sale. Please reach out to email@example.com to discuss any Custom item you are interested in.
If unable to attend, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of the event, the cost of the workshop will be forfeited.
Bulk Purchasing & Bulk Returning:
We are a small team committed to quality and excellence. We hand pack and process every single order that comes through our online shop. This involves rigorous quality checking and coordination across locations. If you wish to utilize our inventory to "Try before you buy", we now have instituted a handling fee in order to accommodate the resource expenditure on behalf of our team. Please know, we weighed this decision carefully, and after much deliberation, we feel that this is the most fair way for us to offset the expense to our team with preparing these types of orders.
For customers who purchase 6 or more items and return 80% or more of the order (for example, purchasing 6 garments and retaining less than 1 item), we will charge a service fee of 10% of the value of the amount returned.
We are in the process of creating a discovery box experience that will allow for those near and far to get to know the collection from the comfort of their homes with a planned roll out of 2020, in the meantime, we greatly appreciate your understanding and encourage you to visit our Austin flagship or one of the global network of stockists that carry our collection to get better acquainted.
From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the retail purchase or shipment delivery, if accompanied by the original proof of purchase. Only items purchased at full price are eligible for price adjustments.
Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. We cannot offer price adjustments for items purchased through other retailers.
Returns due to Garment Dye Reactions
If your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you a credit to our In-Stock Collection, meaning items that are ready made, which will be valid for one year. This offer is valid for one purchase transaction and cannot be used for Made to Order items. We allow each customer one individual return based on dye reactions, and we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.
For a limited time, we are offering free shipping on all orders of $200 or more.
Domestic orders under $200 are subject to a $10 flat rate shipping fee.
In-stock items will generally ship within 2-3 business days. As often as possible, we ship the same day.
Express shipping is available for $40 flat rate, which is non-refundable. Please note, only In-Stock Collection items are guaranteed to ship within 1-3 business days, even with the express shipping payment. All other items are subject to our 1-14 business day production time period. Please contact us at firstname.lastname@example.org with any questions about item availability.
International shipping is available via USPS and UPS, with rates based on weight, speed and destination. For international orders, please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.
Return and exchange shipping is the responsibility of the buyer. Miranda Bennett Studio will provide a prepaid shipping label, and the cost of that label will be deducted from your return or exchange total. Shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the return has been received, the return or exchange will be processed within 1-4 business days.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Lost or Stolen Packages:
Lost items will be processed through insurance claims with the shipper. Please notify us if it has been more than 14 days since your order has shipped and it is still shown as in transit. We will do our best to work with the shipper to file and process a claim, however, this process can be lengthy and we are at the mercy of the shipper's process.
MBS is not responsible for item theft after proof of delivery.
Mis-delivered items will be refunded when the goods are received back by MBS.
We encourage our customers to only enter shipping addresses that they know to be secure and not prone to misplacement or theft. If you would like to require a signature for delivery, we are happy to arrange that for you. Please state “Require Signature for Delivery” in the notes section of your order prior to completing checkout.
We reserve the right to update our policy at any time and without notification. Please check back prior to placing an order.
We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: email@example.com