Policies

EXCHANGES & STORE CREDIT

 

Exchanges from the Made to Order Collection & the In-Stock Collection are permitted with no restocking fee and are eligible for 100% of their original credit, minus the initial shipping charge, when submitted within in 10 days of item delivery. 

Exchanges are subject to availability. If you are unsure what item you would like to exchange your original purchase for, you may opt for store credit to be used at a future date.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

Please note, all items purchased during an exchange are considered final sale. The new item will not be eligible for another return/exchange or store credit.

Sale Items:

All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 

Custom & Rush Orders:

All custom orders and rush orders are non-refundable and final sale.

 

RETURNS

Made to Order:

If an item does not fulfill your expectations, please notify us within ten days of item receipt to initiate a refund or exchange.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

Returns from our regular collection are subject to a 10% restocking fee within 10 days of item delivery.

We dye and cut our proprietary colorways in our studio and sew all of our items to order in small batches with a local team. Due to the hands on and labor intensive nature of our production process, we are only able to permit returns from our regular collection with a 10% restocking fee. Returns must be initiated within 10 days.

In-Stock Collection:

All items purchased from our In-Stock collection are eligible for a full refund, minus shipping, within 10 days of item delivery, except for those items purchased at promotional or sale pricing. In-stock items will generally ship within 3 business days.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.

Sale Items:

All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 

Custom & Rush Orders:

All custom orders and rush orders are non-refundable and final sale.

 

RETURN SHIPPING

 

To initiate a return or exchange, please contact us via email for a return authorization prior to mailing your items at sales@mirandabennettstudio.com.

Once approved, returns and exchanges can be sent to:

Miranda Bennett Studio

Attn: Returns and Exchanges

8906 Wall Street, Suite 407

Austin, TX 78754

Return and exchange shipping is the responsibility of the buyer. Shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the item has been received, the return or exchange will be processed within 1-4 business days.

Rush orders and custom orders are non-refundable. Unfortunately, the initial shipment charge and return shipping charges cannot be reimbursed. We have taken great care to represent all colors and shapes accurately. Please be aware that variations in color of garments due to individual monitor color settings and variations are out of our control.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

 

PRICE ADJUSTMENTS

MBS gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date, if accompanied by the original proof of purchase. Items not purchased at full price are ineligible for price adjustments. 

Sales price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. 

 

SHIPPING 

For a limited time, we are offering free domestic shipping on orders over $150! 

Domestic orders under $150 are subject to a $7 flat rate shipping fee. 

For any purchase, the initial shipping fee incurred by MBS will be deducted from all returns and exchanges and return shipping remains the responsibility of the buyer.

Express shipping is available for $20 flat rate. Please note, only In-Stock Collection items are guaranteed to ship within 1-3 business days, even with the express shipping payment. All other items are subject to our 1-14 business day production time period. Please contact us at sales@mirandabennettstudio.com with any questions about item availability.

International shipping is available via USPS and UPS, with rates based on weight, speed and destination. 

While we keep many options in stock, some items will be made to order and may take 1-14 business days to process and ship. Email us if you need to know if an item is in stock: sales@mirandabennettstudio.com or if you would like a rush applied to your purchase. Rush items are non-refundable.  

For international orders, please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

 

PROMOTIONS

We love having sales, to find out when we are releasing a new discount code, sign up for our Newsletter and follow us on Instagram and Facebook. Sales and promotions are almost always released to our newsletter recipients first. 

 

WHOLESALE & POP-UP SALES 

Please email us at wholesale@mirandabennettstudio.com for all wholesale and pop-up sale inquiries

 

PRESS

Please direct press inquiries to hello@mirandabennettstudio.com

 

GENERAL

Almost every item on our site is made and dyed by hand and color & pattern variations may and do occur, making every piece subtly one of a kind. 

Our apparel is one-size-fits-most with easy shapes and adjustable elements. The majority of our pieces fit sizes 0 - 16, with certain items fitting up to a size 22. Please visit our Size Chart for fit guidelines on specific garments and fabrications.

 

 

We reserve the right to update our policy at any time and without notification. Please check back prior to placing an order.

We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: sales@mirandabennettstudio.com