General Information

The spectrum of colors in the Miranda Bennett Studio (MBS) collection are naturally dyed by hand in-studio and color & pattern variations may and do occur, making every piece subtly one of a kind. 

Our apparel is a mix of one-size and sized items, with easy shapes and adjustable elements. We are currently in the process of resizing our entire collection, for the most up to date sizing information, we recommend referring to each product profile. Please don't hesitate to reach out if you would like a more personalized recommendation. You can email us at sales@mirandabennettstudio.comchat with us Tues - Sun 11:00 am - 5:00pm CST, call us at +1 512 432 4121 or and one of our on-staff fit-experts will happily guide you!

We are a small (but mighty) team based in the US. Our independently owned company dyes, cuts, and sews our collection locally in Austin, TX.

 

 Return & Exchange Policies 

Full-Price Apparel and Full-Price Apparel purchased at Promotional Pricing are eligible for Store Credit or Exchanges are eligible for an extended 30-Day window, with free return shipping.

Full-Price Apparel and Full-Price Apparel purchased at Promotional Pricing are eligible for refund with a 10-Day window. The buyer may furnish a return shipping label, or MBS can provide one and will deduct the value from the return total.

To initiate a return or exchange and receive a return label, please have your order number available and visit our online return portal here.

We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after the outlined return and exchange windows above.

After an item has been exchanged once, the original purchase value can only be issued as store credit in the case of further return or exchange.

Exceptions to our standard return policy:

Accessories, Fibers, Boro Bags, Dye Kits, Apothecary, Intimates, Home Goods, Pillows, Sachets, Eye Pillows and Kitchen or other consumable products are final sale and non-refundable.  

Workshops:

If unable to attend, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of the event, the cost of the workshop will be forfeited.

 

Price Adjustments:

From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the purchase date, if accompanied by the original proof of purchase. Only items purchased at full price directly from Miranda Bennett Studio are eligible for price adjustments. 

Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items where the original purchase price was already reduced/discounted. We cannot offer price adjustments for items purchased through other retailers. 

 

Shipping Policies:

 

We ship Tuesday through Saturday.

Domestic orders over $200 ship free.

Shipping fees for Domestic orders under $200 are based on carrier rates and currently available options will display at checkout. We also offer the option of $10 flat rate shipping fee via USPS Priority.

International shipping is available via multiple carriers, with rates based on weight, speed and destination. For international orders, please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Lost or Stolen Packages:

Please notify us if it has been more than 14 days since your order has shipped and it is still shown as in transit. We will do our best to work with the shipper to file and process a claim, however, this process can be lengthy and we are at the mercy of the shipper's process.

Please note that once an item has left our hands, we are no longer in control of its transit and must rely on the same tracking resources provided to the customer. Lost items will be processed through insurance claims with the shipper. 

MBS is not responsible for item theft after proof of delivery.

Mis-delivered items will be refunded when the goods are received back by MBS. 

We encourage our customers to only enter shipping addresses that they know to be secure and not prone to misplacement or theft. 

 

 

About Plant Based and Natural Dyes

Plant based dyes can fade or shift over time, it is the nature of this medium and a byproduct of working with something organic rather than synthetic. We embrace this aspect of the medium, though we work incredibly diligently to prolong the staying power of every color we dye in-house through a rigorous series of steps before, during and after our plant based formulas are applied to our textiles.

pH reactionsIf your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you a store credit for the order value, which will be valid for one year. This offer is valid for the purchase of one replacement item, all purchases made with this credit will be final sale and ineligible for further returns or exchanges. We allow each customer one individual return based on dye reactions, and we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.

 

We reserve the right to update our policy at any time and without notification. Please check back prior to placing an order.

We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: sales@mirandabennettstudio.com