RETURNS, EXCHANGES, STORE CREDIT & SHIPPING
The spectrum of colors in our collection are naturally dyed by hand in-studio and color & pattern variations may and do occur, making every piece subtly one of a kind.
Our apparel is a mix of one-size and sized items, with easy shapes and adjustable elements. Please refer to the measurements listed on each product's profile for specifics related to dimensions and fit.
We are a small (but mighty) all woman team based in the US. Our independently owned company dyes, cuts, coordinates sewing with our local refugee led production partners on a weekly basis and ship all orders from our Austin studio.
Return & Exchange Policies
Due to current circumstances, we have revised our Return and Exchange Policies, please read on.
Our brand has been greatly impacted by the COVID-19 Pandemic, during this time we strongly encourage Returns for Store Credit, it is an incredible way to offer us support as we weather this difficult period.
Returns for Store Credit or Exchanges are eligible for an extended 90-Day window, with free return shipping.
Returns for Refund are eligible with an extended 30-Day window, with the buyer paying the cost of shipping.
To initiate a return or exchange and receive a return label, please have your order number available and visit our online return portal here.
We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after the outlined return and exchange windows above.
Exceptions to our standard return policy:
Apothecary, Intimates, and Kitchen or other consumable products are final sale and non-refundable.
Any requested deviation from standard cut or fabrication of our current collection items is considered a Custom Order. Custom Orders are possible for a fee of $35, plus any additional costs where applicable. These costs will be fully disclosed at the time of order placement. All Custom orders are non-refundable and final sale. Please reach out to firstname.lastname@example.org to discuss any Custom item you are interested in.
If unable to attend, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of the event, the cost of the workshop will be forfeited.
From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the retail purchase or shipment delivery, if accompanied by the original proof of purchase. Only items purchased at full price are eligible for price adjustments.
Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. We cannot offer price adjustments for items purchased through other retailers.
Returns due to Garment Dye Reactions
If your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you a credit to our In-Stock Collection, meaning items that are ready made, which will be valid for one year. This offer is valid for one purchase transaction and cannot be used for Made to Order items. We allow each customer one individual return based on dye reactions, and we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.
For a limited time, we are offering free shipping and returns on all orders of $200 or more.
Domestic orders under $200 are subject to a $10 flat rate shipping fee.
We have currently disabled our Express Shipping option.
International shipping is available via USPS and UPS, with rates based on weight, speed and destination. For international orders, please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Lost or Stolen Packages:
Lost items will be processed through insurance claims with the shipper. Please notify us if it has been more than 14 days since your order has shipped and it is still shown as in transit. We will do our best to work with the shipper to file and process a claim, however, this process can be lengthy and we are at the mercy of the shipper's process.
MBS is not responsible for item theft after proof of delivery.
Mis-delivered items will be refunded when the goods are received back by MBS.
We encourage our customers to only enter shipping addresses that they know to be secure and not prone to misplacement or theft.
We reserve the right to update our policy at any time and without notification. Please check back prior to placing an order.
We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: email@example.com