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FREE STANDARD SHIPPING ON ORDERS OF $200 OR MORE WITHIN THE USA FREE STANDARD SHIPPING ON ORDERS OF $200 OR MORE WITHIN THE USA

FAQ

Can I track my order?
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Yes! You will be notified when your order has shipped and provided with a tracking number at that time. In-stock items generally will ship within 1-3 business days. If more time has passed, please don't hesitate to email us at sales@mirandabennettstudio.com

Where do you ship to?
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We ship our apparel and home collection Domestically and Internationally. Our nail color collection may only be shipped via ground and is there for limited to the continental Unites States. 

For international orders, shipping is available via multiple carriers, with rates based on weight, speed and destination. Please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

What are your shipping rates?
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For a limited time, we are offering free shipping within the Unites States on all orders of $200 or more.

Domestic orders under $200 are subject to a $10 flat rate shipping fee. 

In-stock items will generally ship within 1-3 business days. As often as possible, we ship the same day. 

Express shipping is available for $40 flat rate, which is non-refundable.

Please note, only In-Stock Collection items are guaranteed to ship within 1-3 business days, even with the express shipping payment. Any Made-to-Order items are subject to our 1-14 business day production time period. Please contact us at sales@mirandabennettstudio.com with any questions about item availability.

For international orders, shipping is available via multiple carriers, with rates based on weight, speed and destination. Please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

Returns and Exchanges
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If an item does not fulfill your expectations, please notify us within 10 days of item delivery to initiate a refund or exchange. Returns will not be accepted past 10 days. This window is considered active from the time that a shipment was received. 

To initiate a return or exchange, please have your order number available and visit our online return portal. Upon receiving your return label, please send in your item within 7 days of receipt of label. Unfortunately, we cannot accept returns outside of these outlined timelines.

Exchanges are subject to availability and are not transferable to other customers. In the event of an exchange, you may also opt for store credit to be used at a future date. 

Please note, any items purchased through an exchange are considered final sale. The new item will not be eligible for another return, exchange or store credit.

Made to Order purchases can be refunded, but are subject to a 10% restocking fee. Exchanges for Made to Order purchases are not subject to the restocking fee; the full purchase amount can be used towards the exchange item selected. We encourage customers purchasing Made to Order items to do so once they are already familiar with the fit and feel of our collection. These items are cut and sewn on demand, and are not recommended for discovery.

Custom Orders or any requested deviation from the standard cut or fabrication of our current collection is considered a Custom Order. Custom Orders are possible for a fee of $35, plus any additional costs where applicable. These costs will be fully disclosed at the time of order placement. All Custom orders are non-refundable and final sale. Please reach out to sales@mirandabennettstudio.com to discuss any Custom item you are interested in.

Apothecary, Intimates, and Kitchen or other consumable products are final sale and non-refundable.

Workshop ticket policy. If you are unable to attend a workshop, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of the event, the cost of the workshop will be forfeited.

All Studio Sale and Sample Sale purchases are non-refundable and final sale. 

We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after ten days of item receipt.

Return Shipping
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With returns for refund, return shipping is the responsibility of the buyer. Miranda Bennett Studio will provide a prepaid shipping label, and the cost of that label will be deducted from your return or exchange total. Alternatively, shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the return has been received, the return or exchange will be processed within 1-4 business days. To initiate a return or exchange, please have your order number available and visit our online return portal. Upon receiving your return label, please send in your item within 7 days of receipt of label. Unfortunately, we cannot accept returns outside of these outlined timelines.

With exchanges, standard there/back shipping fees (express shipping excluded) will be covered by Miranda Bennett Studio. Upon receiving your return label, please send in your item within 7 days of receipt of label. Unfortunately, we cannot accept returns or exchanges shipped past 7 days of the receipt of the return shipping label.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Returns due to Natural Dye Reactions
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The spectrum of colors on our site are naturally dyed by hand and color & pattern variations may and do occur, making every piece subtly one of a kind. 

If your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you a credit to our In-Stock Collection, meaning items that are ready made, which will be valid for one year. This offer is valid for one purchase transaction and cannot be used for Made to Order items. We allow each customer one individual return based on dye reactions, and we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.

Bulk Purchasing & Bulk Returning
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We are a small team committed to quality and excellence. We hand pack and process every single order that comes through our online shop. This involves rigorous quality checking and coordination across locations. If you wish to utilize our inventory to "Try before you buy", we now have instituted a handling fee in order to accommodate the resource expenditure on behalf of our team. Please know, we weighed this decision carefully, and after much deliberation, we feel that this is the most fair way for us to offset the expense to our team with preparing these types of orders.

For customers who purchase 6 or more items and return 80% or more of the order (for example, purchasing 6 garments and retaining less than 1 item), we will charge a service fee of 10% of the value of the amount returned. 

We are in the process of creating a discovery box experience that will allow for those near and far to get to know the collection from the comfort of their homes with a planned roll out of 2020, in the meantime, we greatly appreciate your understanding and encourage you to visit our Austin flagship or one of the global network of stockists that carry our collection to get better acquainted. 

Price Adjustments
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From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the retail purchase or shipment delivery, if accompanied by the original proof of purchase. Only items purchased at full price are eligible for price adjustments. 

Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. We cannot offer price adjustments for items purchased through other retailers. 

Why Plant Dyes?
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“Plant dyed” is a term likely foreign to most. Why the use of plant based dyes is significant is perhaps even more elusive. Read more about why we think this is an essential step for our brand here.

Why do You Conventionally Dye Your Black Items?
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The fabrics bearing the seasonal colors in our collection are all dyed in-house from naturally derived, botanically based source materials, with formulas we create ourselves. All of our black fabrics are conventionally dyed. Please read further to learn why.

Where are Your Fabrics Dyed?
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Our colors are dyed with plant materials by our own team in our Austin, Texas based studio. 

Our black fabrics are dyed domestically and responsibly by a facility in Los Angeles, CA. 

Where are Your Garments Produced?
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Our garments are cut in-house by our team in Austin, TX, and produced 9 miles away at Open Arms, a non-profit creating jobs in manufacturing for Austin's Refugee population. We meet with them on a weekly basis.