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FAQ

Returns and Exchanges
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Due to current circumstances, we have revised our Return and Exchange Policies, please read on. 

Our brand has been greatly impacted by the COVID-19 Pandemic, during this time we strongly encourage Returns for Store Credit, it is an incredible way to offer us support as we weather this difficult period.

Returns for Store Credit or Exchanges are eligible for an extended 90-Day window, with free return shipping.

Returns for Refund are eligible with an extended 30-Day window, with the buyer paying the cost of shipping. 

To initiate a return or exchange and receive a return label, please have your order number available and visit our online return portal here.

We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after the outlined return and exchange windows above.

Apothecary, Intimates, and Kitchen or other consumable products are final sale and non-refundable.

Custom Orders or any requested deviation from the standard cut or fabrication of our current collection is considered a Custom Order. Custom Orders are possible for a fee of $35, plus any additional costs where applicable. These costs will be fully disclosed at the time of order placement. All Custom orders are non-refundable and final sale. Please reach out to sales@mirandabennettstudio.com to discuss any Custom item you are interested in.

Workshop ticket policy. If you are unable to attend a workshop, we require a notice at least 48 hours before the start of the event to be compensated with store credit. Any cancellations within 48 hours of the event, the cost of the workshop will be forfeited.

All Studio Sale and Sample Sale purchases are non-refundable and final sale. 

We reserve the right to reject returns or exchanges if an item shows signs of wear, damage, odor or the request is submitted after ten days of item receipt.

Returns due to Natural Dye Reactions
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The spectrum of colors on our site are naturally dyed by hand and color & pattern variations may and do occur, making every piece subtly one of a kind. 

If your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you a credit to our In-Stock Collection, meaning items that are ready made, which will be valid for one year. This offer is valid for one purchase transaction and cannot be used for Made to Order items. We allow each customer one individual return based on dye reactions, and we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.

Can I track my order?
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Yes! You will be notified when your order has shipped and provided with a tracking number at that time.

Where do you ship to?
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We ship our apparel and home collection Domestically and Internationally. Our nail color collection may only be shipped via ground and is there for limited to the continental Unites States. 

For international orders, shipping is available via multiple carriers, with rates based on weight, speed and destination. Please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

What are your shipping rates?
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For a limited time, we are offering free shipping and free returns on all orders of $200 or more.

Domestic orders under $200 are subject to a $10 flat rate shipping fee. 

For international orders, shipping is available via multiple carriers, with rates based on weight, speed and destination. Please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

Price Adjustments
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From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the retail purchase or shipment delivery, if accompanied by the original proof of purchase. Only items purchased at full price are eligible for price adjustments. 

Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. We cannot offer price adjustments for items purchased through other retailers. 

Why Plant Dyes?
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“Plant dyed” is a term likely foreign to most. Why the use of plant based dyes is significant is perhaps even more elusive. Read more about why we think this is an essential step for our brand here.

Why do You Conventionally Dye Your Black Items?
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The fabrics bearing the seasonal colors in our collection are all dyed in-house from naturally derived, botanically based source materials, with formulas we create ourselves. All of our black fabrics are conventionally dyed. Please read further to learn why.

Where are Your Fabrics Dyed?
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Our colors are dyed with plant materials by our own team in our Austin, Texas based studio. 

Our black fabrics are dyed domestically and responsibly by a facility in Los Angeles, CA. 

Where are Your Garments Produced?
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Our garments are sustainably dyed and cut in house and ethically sewn locally in Austin by an all woman team.