How can we help?

FAQ

What are your shipping policies?

We ship Tuesday through Saturday.

For a limited time, Domestic orders over $75 ship free via USPS. Should you prefer a different carrier method, please opt for metered rates with the carrier of your choice at checkout.

Shipping fees for Domestic orders under $75are based on carrier rates and currently available options will display at checkout.

We also offer the option of $10 flat rate shipping fee via USPS Priority.

International shipping is available via multiple carriers, with rates based on weight, speed and destination. For international orders, please note: custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

What happens if my package is delayed, lost or stolen?

Lost or Delayed Packages:

Items that have not arrived after 15 days are considered lost. Lost items with supportig tracking status will be refunded if delayed 15 or more days.

*Please note: since the beginning of the new year (2023) there has been an increase in delays with USPS, our default shipping method, we are closely monitoring the situation and may opt for a different default carrier if it persists.

Generally, if your item is time sensitive, please opt for either express shipping, or select your preferred carrier with metered pricing.

Once an item is released to the carrier for shipping, please understand that our only intervention can be through seeking a lost package claim according to the policies of each shipper. We have no ability to cancel or redirect an in progress package.

Please note that once an item has left our hands, we are no longer in control of its transit and must rely on the same tracking resources provided to the customer. We do not have the ability to cancel or redirect a package once shipped and we cannot refund goods that are still in transit or that have been delayed less than 15 days.

Stolen Packages:

While we insure all packages, goods marked as delivered are no longer within the purview of responsibiity of either MBS or the mail carrier, and as such, we are not responsible for item theft after proof of delivery. If your item is stolen after it is scanned as delivered, firstly, we are so sorry that happened to you and we recommend contacting your home owner's or renter's insurance policy to file a claim. If you live in a high theft area, we recommend shipping your package to your place of work or a PO box to insure safe deliveries.

Mis-Delivered Packages:

Mis-delivered items will be refunded when the goods are received back by MBS. 

What is your exchange & return policy?

Full priced Miranda Bennett Studio (MBS) apparel is eligible for store credit, exchange, or full refund within 10-days. Any merchandise purchased at a 25% discount or more are final sale, and no refunds or exchanges will be accepted. All merchandise purchased during a pop-up or off-site event is final sale. All non-MBS Apparel products (goods created by third party vendors, accessories, nail color, etc) are Final Sale. Visit our Exchanges & Returns Portal to initiate a return or exchange. 

Do you offer price adjustments?

From time to time retail prices may change. Miranda Bennett Studio gladly honors a one-time price adjustment for full-price merchandise within seven days of the purchase date, if accompanied by the original proof of purchase. Only items purchased at full price directly from Miranda Bennett Studio are eligible for price adjustments. 

Price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items where the original purchase price was already reduced/discounted. We cannot offer price adjustments for items purchased through other retailers. 

How does your sizing work?

Our apparel is a mix of one-size and sized items, with easy shapes and adjustable elements. We are currently in the process of resizing our entire collection, for the most up to date sizing information, we recommend referring to each product profile. Please don't hesitate to reach out if you would like a more personalized recommendation. You can email us at sales@mirandabennettstudio.comchat with us durnig store hours or call us at +1 512 432 4121 and one of our on-staff fit-experts will happily guide you!

How do I care for my MBS Garment?

We created the MBS Garment Care Guide to support you with ensuring the longevity of your MBS pieces and anything else in your wardrobe you want to care for intentionally, for years to come. Thanks for being open to keeping these tips in mind ♡

Where is your collection produced?

We produce our apparel and zero waste accessories in Austin, TX, USA. This includes formulating and plant dye our collection, as well as sewing and sorting our scraps for future products. Our orders are all fulfilled from our Austin store.

Our black items are conventionally dyed with low-impact dyes in California and our fabrics come from a network of global suppliers. We only work with fabrics that are biodegradable and derived from natural sources.

We also carry a handful of goods outside of the scope of our Apparel & Zero Waste accessories that are ethically manufactured both domestically and internationally by third party producers, such as our pillowcases, shawls and baby onesies. These goods currently constiute less than 10% of our collection.

I had a dye reaction with my plant dyed garment!

If your naturally dyed garments purchased in the last six months becomes discolored due to an unexpected pH reaction, like spilling wine/margaritas/lemon or lime, please contact us with a picture of the damage, your order number or original proof of purchase (if purchased from one of our retail partners). Once approved, we will provide you with a complimentary return shipping label. Upon receiving your item, we will issue you store credit which will be valid for one year. This offer only valid for one use as we understand that living with plant dyed items comes with a learning curve and we want to best represent the medium. Whle we allow each customer one individual return based on dye reactions, we cannot offer credit for customers with repeat dye reactions. Please note that items purchased at our Studio Sale or already discounted for dye instability are not eligible for this program. If your item does not meet this criterion, please refer to our #thefutureiscircular program.

How can I dispose of my MBS Garment?

We offer a garment take back program! Our garment take-back program is simple, send us your ready-to-retire MBS apparel, and we will give you a discount code for your next purchase in-store or at mirandabennettstudio.com

Find all of the details here.

Why Plant Dyes?

Dyeing textiles with plants dates back to antiquity and we are honored to participate in the rich legacy of this medium, creating a continuum with the past and a bridge to a brighter future.

Our colors have come exclusively from botanical and natural sources since our inception in 2013. We have been pioneering plant based dyeing at scale in-house in the USA and zero waste, perennial designs ever since.

Using plant based dyes ensures that we are keeping harsh chemicals out of our waterways and off of your bodies. Our colors are both drain and people safe, allowing us to protect the in-house, Austin based team who dyes, cuts and sews every single item that we produce, the planet we are lucky enough to live on and you, our customers who live with our apparel and accessories. 

Wholesale Inquiries

Interested in carrying MBS apparel and nail color? Please contact wholesale@mirandabennettstudio.com for more information.

Get in touch

Email us sales@mirandabennettstudio.com

Chat with us 

or call us at call us at

+1 512 432 4321

Support Hours:

Tuesday - Friday 11:0am - 6:00pm CST; Saturday from 10:00am - 6:00pm and Sunday Sunday 10:00am - 5:00pm